CANCELLATION AND REFUND POLICY
100% REFUND GUARANTEE
Express Shuttle Miami knows your plans may change, that is why we guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received prior to pick-up with advanced notice as per the policy below.
Please contact Express Shuttle Miami as soon as possible for cancellations on confirmed bookings so that we can issue your refund.
You may cancel your booking at any time prior to your pick-up departure time. In order to make a cancellation, you must notify Express Shuttle Miami. You should notify Express Shuttle Miami as soon as possible in order to make sure you are eligible for a refund.
Your booking is not considered canceled until Express Shuttle Miami confirms your cancellation. The time of cancellation is considered to be the time Express Shuttle Miami receives your cancellation request.
FEES AND REFUNDS ON BOOKING CANCELLATIONS
You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 48 hours prior to your pick-up departure time.
You are not eligible for any refund on your booking for cancellations 48 hours or less prior to your pick-up departure time.
You may change your booking details at any time greater than 24 hours prior to your pick-up departure time. In order to make a change, you must notify us as soon as possible for any changes to your booking details.
Your booking details are not considered to be changed until we confirm the change. The time of the change is considered to be the time that Express Shuttle Miami confirms the change.
Also, it is recommended that you call us to make any changes immediately as you need them.
It is usually not possible to make changes to bookings 24 hours or less prior to your pick-up departure time, except at the sole discretion Express Shuttle Miami
FEES AND REFUNDS ON BOOKING CHANGES
You are eligible for no fees for changing your booking details, for changes greater than 24 hours prior to your pick-up departure time, so long as the total cost of your transfer remains the same.
If booking changes result in extra charges in addition to the amount previously paid, you will need to settle the difference with us.
If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.
Despite Express Shuttle Miami’s best intentions, your best intentions, and the capabilities of the Express Shuttle Miami website, your travel plans may go wrong. Please note that Express Shuttle Miami is not responsible for any loss or damages incurred as a result of a transport booking via Express Shuttle Miami.
By using Express Shuttle Miami you agree to Express Shuttle Miami Terms and Conditions which outline this in more detail.